Policies

• This policy governs complaints from students respecting the College and any aspect of its operations. Students will not be subject to any form of retaliation as a result of filing a complaint.
• All student complaints must be made in writing within 15 days of the alleged dispute / concerns.
• The student must provide the written complaint to the President who is responsible for making an initial determination in respect to the complaint. If the President is absent or is named in a complaint, the student must provide the complaint to the Senior Education Administrator.
• The Senior Education Administrator and/or President review any complaints.
• The process by which the student complaint will be handled is as follows:

Step one
1. Within 5 business days of receiving the complaint, the President or Senior Educational Administrator will arrange to meet with the student to discuss the concern(s).
2. Following the meeting with the student, the Senior Educational Administrator or President will conduct whatever further enquiry or investigation is necessary to determine whether the concerns can be substantiated. The Senior Educational Administrator will assist if required.
3. Any necessary inquiries or investigations shall be completed within 10 business days of the initial meeting with the student. This timeline can be extended with approval of the President if the complaint is deemed complicated and requires additional time.
4. As required, the Senior Educational Administrator or President will meet with the student and or other persons and do one of the following:
a. Determine that the concern(s) were not substantiated; or
b. Determine that the concern(s) were substantiated, in whole or in part.

Step two
1. The Senior Educational Administrator will prepare a written summary of the investigation, determination and a report of what action (s) may be taken. This summary and report will be reviewed and approved by the President.
2. A copy shall be given to the student, a copy will be placed in the institution’s complaint file, and the original will be placed in the student’s file.
3. A response to the report and recommendations will be provided in writing within 30 days of the initial complaint.
4. The student making the complaint may be represented by an agent or a lawyer.
5. If the student is dissatisfied with the determination, and believes they have been misled by the institution regarding any significant aspect of that program, the student may file a complaint with the Private Training Institutions Regulatory Unit (www.privatetraininginstitutions.gov.bc.ca) within one year of the date a student completes, is dismissed from, or withdraws from the program.

Name Email
Senior Education Administrator/CFI Kajal Barge cfi@insigniacollege.com
President Harpreet Brar harpreet@insigniacollege.com

1. Insignia College is committed to the prevention of and appropriate response to sexual misconduct.
2. Sexual misconduct refers to a spectrum of non-consensual sexual contact and behavior including the following:
• sexual assault;
• sexual exploitation;
• sexual harassment;
• stalking;
• indecent exposure;
• voyeurism;
• the distribution of a sexually explicit photograph or video of a person to one or more persons other than the person in the photograph or video without the consent of the person in the photograph or video and with the intent to distress the person in the photograph or video;
• the attempt to commit an act of sexual misconduct; and
• the threat to commit an act of sexual misconduct.
3. A Complaint of sexual misconduct is different than a Report of sexual misconduct. A person may choose to disclose or complain of sexual misconduct without making a formal report. A Report is a formal notification of an incident of sexual misconduct to someone at the institution accompanied by a request for action.

4. A student making a Complaint will be provided with resolution options and, if appropriate, accommodation, and will not be required or pressured to make a Report.
5. The process for making a Complaint about sexual misconduct involving a student is as follows:
A. The individual should contact the President or SEA in person, through email, or phone. As mentioned, a student can make a disclosure/complaint without initiating a formal process.

B. The complaint will be filed in writing.

C. Upon receipt of a complaint, the President or SEA (if appropriate) will conduct an initial review to determine whether the allegations in the complaint fall within the scope of the policy. This review will occur within four business days. The complaint may be dismissed if it is not within the policy and the student will be advised of the reasons on writing. Alternatively, the complaint will be investigated further.

6. The process for responding to a Complaint of sexual misconduct involving a student is as follows:
A. The institution will acknowledge receipt of the complaint within 4 business days.

B. The complaint will be investigated if it falls within this policy.

C. The institution will review the complaint within a reasonable time frame and confirm next steps in writing within 10 business days of receipt of the report.

D. The investigation will gather and review all related evidence.

E. The investigation will determine what action should be taken. A student making a complaint will be provided with resolution options.

F. Except in exceptional circumstances, a response to the complaint will be provided in writing within 30 days.

7. The process for making a Report of sexual misconduct involving a student is as follows:
A. The individual should contact the President or Senior Educational Administrator person, through email, or phone.

B. A report will be filed in writing including a request for action to the President; or the SEA in the case of one being absent or having been named in the report. The alternate person is the CEO.

C. Upon receipt of a report, the President or SEA (if appropriate) will conduct an initial review to determine whether the allegations in the report fall within the scope of the policy. This review will conclude within four calendar days. The report may be dismissed if it is not within the policy and the student will be advised of the reasons on writing. Alternatively, the report will be investigated further.

8. The process for responding to a Report of sexual misconduct involving a student is as follows:
A. The institution will acknowledge receipt of the report within 4 business days.

B. The report will be investigated if it falls within this policy.

C. The institution will review the report within a reasonable time frame and confirm next steps in writing within 10 business days of receipt of the report.

D. The investigation will gather and review all related evidence.

E. The investigation will determine what action should be taken.

F. Except in exceptional circumstances, a response to the report and recommendations will be provided in writing within 30 days.

9. It is contrary to this policy for an institution to retaliate, engage in reprisals or threaten to retaliate in relation to a Complaint or a Report.
10. Any processes undertaken pursuant to this policy will be based on the principles of administrative fairness. All parties involved will be treated with dignity and respect.
11. All information related to a Complaint or Report is confidential and will not be shared without the written consent of the parties, subject to the following exceptions:
• If an individual is at imminent risk of severe or life-threatening self-harm.
• If an individual is at imminent risk of harming another.
• There are reasonable grounds to believe that others in the institutional community may be at significant risk of harm based on the information provided.
• Where reporting is required by law.
Where it is necessary to ensure procedural fairness in an investigation or other response to a Complaint or Report.

Name Email
Senior Education Administrator/CFI Kajal Barge cfi@insigniacollege.com
President Harpreet Brar harpreet@insigniacollege.com

Responsibility All Staff/ Instructors
Senior Education Administrator

Attendance requirements are set out in the program and course outlines for each program. For all current programs, 60% attendance is required. However, 100% attendance is encouraged.

Regular attendance is expected in all courses – be those ground in class or on line.

Promptness is expected at the beginning of class and after each break.

Program/course outlines determine required attendance for specific programs.

General Principles

Attendance in classes is necessary and missing classes can affect student learning.
If students are having any issues which may affect their attending class for any reason, they should discuss this with the instructor.
Excusable absences may include: medical/ health issues, serious personal issues. Students should discuss pending excusable absences as soon as possible with their instructor. A memo should be included in the students file and the matter referred to the Senior Education Administrator if the absence may adversely affect student progress in the program.
1. Each course instructor will record and monitor the attendance of all students daily.
2. The on-site administrator will maintain the students’ attendance records.
3. Students will be warned of attendance issues by their instructor so to resolve the matter.
4. If unexcused absenteeism is chronic, an ‘attendance contract’ may be arranged with the student; the Senior Education Administrator may provide a written academic warning.
Student Responsibilities
Students are expected to:
1. Maintain the attendance requirement.
2. Report any absence due to illness or other reason to the Dispatcher (or leave message) within 2 hours on the first and all subsequent days of absence by e-mail.
3. Discuss any pending excusable attendance with their instructor.
4. Provide a doctor’s note to support absences.
Note: In aviation programs, attendance—particularly for flight training—is subject to change based on weather conditions and aircraft availability. Students are expected to maintain flexibility and ensure regular communication with dispatch and their instructors to accommodate necessary schedule adjustments in a timely and professional manner.

Responsibility All Staff/ Instructors,
Senior Education Administrator

Statement of Student Rights

The College is certified with the Private Training Institutions Regulatory Unit (www.privatetraininginstitutions.gov.bc.ca) of the British Columbia Ministry of Post-Secondary Education & Future Skills.

Before you enroll at a certified private training institution, you should be aware of your rights and responsibilities.
You have the right to be treated fairly and respectfully by the institution.
You have the right to a student enrolment contract that includes the following information:
 amount of tuition and any additional fee for your program
 refund policy
 if your program includes a work experience, the requirements to participate in the work experience and the geographic area where it will be provided
 whether the program was approved by PTIRU or does not require approval.

Make sure you read the contract before signing. The institution will provide you with a signed copy.
You have the right to access the institution’s dispute resolution process and to be protected against retaliation for making a complaint.
You have the right to make a claim to PTIRU for a tuition refund if:
 your institution ceased to hold a certificate before you completed an approved program
 you were misled about a significant aspect of your approved program.

You must file the claim within one year of completing, being dismissed or withdrawing from your program.

For more information about PTIRU and how to be an informed student, go to: http://www.privatetraininginstitutions.gov.bc.ca/students/be-an-informed-student

Responsibility President
Senior Education Administrator

Insignia College expects students to meet and adhere to a code of conduct while completing their program of study both at campus and work experience. The list below outlines the code of conduct that all students are expected to follow. If needed, students should request clarification from the Senior Education Administrator or President.

The Code of Conduct
Expectations for Students:
● Attend the College in accordance with the Attendance Policy and course policies.
● Treat all students and staff with respect.
● Treat College property and other people’s property with respect.
● Complete all assignments and examinations on the scheduled completion dates.

More serious issues which apply to students:
● Sexual assault or a breach of policies or law.
● Physical assault or other violent acts committed against any student.
● Verbal abuse or threats.
● Vandalism of College property.
● Theft.
● Use of alcohol or illegal drugs on Campus or during college activities (i.e. Practicums /field trips etc.)
If substantiated, a serious issue may result in immediate suspension/ investigation /possible dismissal (any illegal activity will be reported to the police):
Consequences are on a case-by-case basis and may range from academic warning, suspension and/or dismissal. Only the President and Senior Educational Administrator (Senior Education Administrator) is empowered to dismiss a student in accordance with this policy.

Procedure:
1 All concerns relating to student misconduct shall be directed to the Senior Educational Administrator in the first instance and/or the President. Concerns may be brought by staff, students, work experience hosts or the public.

2 As needed, within 5 college days of receiving the complaint, the President or Senior Educational Administrator will arrange to meet with the student and /or complainant to discuss the concern(s).

3 Following the meeting with the student and /or complainant, the President or Senior Educational Administrator will conduct whatever further enquiry or investigation is necessary to determine whether the concerns can be substantiated.

4 Any necessary inquiries or investigations shall be completed within 5 college days of the initial meeting with the student.

5 The Senior Educational Administrator or President will meet with the student and do one of the following:

a. Determine that the concern(s) were not substantiated;
b. Determine that the concern(s) were substantiated, in whole or in part, and either:

(i) Give the student a warning, setting out the consequences of further misconduct;
(ii) Set a probationary period with appropriate conditions; or
(iii) Recommend that the student be dismissed from the College.

6 The Senior Educational Administrator or President will prepare a written summary of the determination. A copy shall be given to the student, a copy will be placed in the College’s complaint file, and the original will be placed in the student’s file.

7 If the student is issued a warning or placed on probation, the Senior Educational Administrator or President and the student both sign the written warning or probationary conditions and the student is given a copy. The original document is placed on the student’s file.

8 If the recommendation is to dismiss the student, the College will deliver to the student a letter of dismissal and a calculation of refund due or tuition owing.

9 If a refund is due to the student, the Senior Educational Administrator / President will ensure that a cheque is forwarded to the student within 30 days of the dismissal.

10 If the student owes tuition or other fees to the College, the Senior Educational Administrator / President may undertake the collection of the amount owing.

Responsibility All staff and students
Instructors
President/Chief Executive Officer
Senior Education Administrator

Crisis Management Policy
SAFETY POLICY

Insignia College is committed to providing a healthy, safe working and learning environment for all staff, students and visitors, and to reduce the risks of accident or injury for the purpose of maintaining a safe environment.
Health and Safety

Insignia College follows health and safety guidelines relevant to the types of programs offered.
A review of the guidelines will be conducted annually to ensure the guidelines are being followed.
Any possible breaches or concerns relating to the guidelines must be directed immediately to the instructor or Senior Education Administrator. Students, Employees, visitors and clients can discuss relevant matters with the instructor or Senior Education Administrator. Any immediate safety concerns will be addressed immediately; not urgent or more general concerns be recorded and reviewed by the Senior Education Administrator within 72 hours.
References:
WorkSafe BC – https://www.worksafebc.com/en/law-policy/occupational-health-safety/searchable-ohs-regulation
OH/ safety guidelines: https://www.worksafebc.com/en/law-policy/occupational-health-safety/searchable-ohs-regulation/ohs-regulation
Procedure for Fire Safety

1. The Dispatcher ensures that sufficient fire suppression equipment is available as needed throughout the whole campus and that all fire suppression equipment is examined by a qualified inspector at least annually.
2. The Dispatcher ensures that all employees receive training in both the operation of the fire suppression equipment and in the college fire evacuation procedures.
3. The Dispatcher is responsible for preparing and posting emergency exit instructions route maps in each classroom.
4. In the event of a fire emergency, staff will immediately contact the fire department (911) and will give the details of the type of fire if known, location and follow the instructions of the 911 operator.
5. All persons will evacuate the campus under the direction of senior staff.
6. Instructors will escort their students to the safety area identified on the exit plan, ensuring that he or she takes the class lists with them. The instructor will check the students present against the class list and will immediately advise the Dispatcher or senior staff in charge if anyone is missing.
7. The Dispatcher will act as a liaison between fire officials and students or employees during the emergency. If necessary, the Dispatcher will authorize college closure.
8. No student or employee will be allowed to re-enter the campus until the fire officials have authorized re-entry.

Procedure for Earthquake Safety
1. The Dispatcher ensures that adequate precautions are taken throughout the campus to assure that injury due to falling or unstable items during an earthquake is limited, this may include securing file cabinets to walls and lipped shelving for books or binders above head-level.
2. The Dispatcher ensures that all employees receive training in the college earthquake evacuation procedures.
3. The Dispatcher prepares and posts emergency instructions and exit route maps in each classroom at the campus with the exit specifically noted in a colored highlight.
4. In the event of an earthquake emergency, all staff and students will take cover and remain under cover until the shaking stops.
5. When deemed safe to do so, all persons will evacuate the campus.
6. Instructors will escort their students to the safety area set out in the exit plans, ensuring that he or she takes the class lists with them. The instructor will check the students present against the list of students in attendance that day and will immediately advise the Dispatcher or senior staff if anyone is missing.
7. The Dispatcher will act as a liaison between rescue official and students / employees during the emergency. If necessary, the Dispatcher will authorize college closure.
No persons will be allowed to re-enter the campus until the officials have authorized re-entry.

Health and Safely –
Responsibility All staff members
Insignia College is committed to providing a healthy, safe working and learning environment for all staff, students and visitors, and to reduce the risks of accident or injury for the purpose of maintaining a safe environment.
Students in relevant programs will be taught applicable guidelines; and all staff will read and follow the relevant guidelines contained in the document.
A review of health and safety practices will be conducted annually to ensure the guidelines are being followed.
Direct any questions or concerns to the Front Desk.
Any possible breaches or concerns relating to the guidelines or any safely issue should be referred immediately to the Instructor, Senior Education Administrator or President. Any urgent safety concerns will be addressed immediately; non urgent or more general concerns will be recorded and reviewed by President or Senior Education Administrator.

Insignia College is committed to ensuring that its learning environment promotes the respectful and fair treatment of all students and policy of non-discrimination.
The core values that guide the College’s internal and external interactions with each other and the community are:

• We believe cultural and social diversity is essential to our long-term success
• We celebrate learning as a lifelong achievement for students, staff and faculty
• Our entrepreneurial spirit and our pursuit of academic excellence will guide our business practices
• We strive for fairness in all decisions

Students are expected to follow the policies and procedures of the institution.
While on College premises or in the course of activities, learning or events hosted by Insignia College the following activities are prohibited:
• Any degree of bullying, harassment, discrimination.
• Violence, real or perceived.
• Theft, willful damage to student property or College property.
• Any illegal activity.

If under any circumstances, a prohibited activity occurs, the following outlines the process for addressing the activity:
The situation, if urgent, should be reported to Senior Education Administrator/CFI verbally or in writing as soon as possible.
Acknowledging that every situation and concern is different, in the case of non-urgent concerns, the following steps should be taken:
1 The student (s) should contact the President or Senior Education Administrator verbally and provide written information as soon as possible.
2 There will be confidential meeting with the SEA or President.
3 Following the meeting with the student (s), the President or Senior Educational Administrator will conduct whatever further enquiry or investigation is necessary to determine whether the concerns can be substantiated.
4 At some point, the STUDENT DISPUTE POLICY and/or other related policies / legal considerations may take effect.