Community Support worker

This program prepares graduates for entry level positions as Community Support Workers. The program includes theoretical studies, practical skills for working with people who have a range of social and/or health needs within social service organizations.

Insignia College Admission Requirements


At Least 19 years old


12 or equivalent, or have mature student status.
Note: Mature student status may be granted to applicants who are over 19 years old and do not have a high school diploma or GED. It is intended to allow applicants who have not completed high school the opportunity to be considered for admission, based on the skills and experience they have acquired since leaving school. Currently we accept academic preparatory courses taken at any post-secondary institution.


Applicants must demonstrate English proficiency through prior education in English at grade 10 level or higher or through an English language assessment (IELTS 5.5 or equivalent)

The approximate equivalent to other English evaluation tests may include Cambridge,Canadian Language Benchmarks, CELPIP TOEFL; Track Test (CEFR), and others:
Standardized Test Scores
IELTS(Academic) – 5.5+
TOEIC – 85
TOEFL iBT – 46-59
Duolingo – 85-90
Eiken – Pre-1
Cambridge – FCE+
CEFR (ietracktest) – B2

Note: Students may be required to provide additional information/ documentation. For example, a copy of government-issued identification; acknowledgment of student handbook/policies; international students require evidence of a valid study permit.


Clear criminal records search for the vulnerable sector;

TB test


Textbooks used are identified in the course outlines/ documentation.


No special equipment is required.

Program Learning Objectives/ Outcomes

Graduates will have demonstrated knowledge and skills to be able to:

  • Define the roles and responsibilities of community support workers in a legal and ethical context.
  • Reflect on the role of a support worker with respect to responsibilities alongside aligned professionals.
  • Use person-centered skills to support individuals in enhancing their quality of life.
  • Identify practices and community resources for people requiring support.
  • Demonstrate strategies and techniques to support persons with a disability, youth, and the elderly.
  • Describe and respond to client needs while demonstrating self-awareness, self-care, and self-management.
  • Understand and identify current issues and barriers faced by people needing support.
  • Demonstrate a sound understanding of the needs of clients and those at risk in the community - including youth; clients with disabilities; clients with mental health disorders; those with addictions and the elderly.
  • Explain what programs are available to client groups by the government, private, and community sectors.
  • Articulate ethical and legal implications of decision-making in a professional capacity.
  • Identity and explain legislation and legal issues regarding the work performed by CSWs.

Graduates Will Also Be Able To Demonstrate The Following Skills To Be Used In Entry-level CSW Positions:

  • Communication skills - interpersonal.
  • Writing and computer skills as required for working in a social service setting
  • Observing and recording pertinent information
  • Consulting with other workers and agencies
  • Utilizing community resources
  • Problem solving
  • Advocating for clients as appropriate.
  • A professional demeanor (e.g. in behavior and communication).
  • Ability to engage in self-reflection
  • Ability to work as a member of a team

Participant Progress / Assessment Methods

  • Formative assessments are used throughout the courses (online discussions, quizzes, and related activities).
  • Summative evaluation methods include Assignments/projects/essays, quizzes, and exams. See course outlines.
  • Students should achieve an overall grade of 70% in each course in order to pass the course.
  • The work experience component requires students to achieve a passing grade.

Graduation / Program Completion Requirements

  • Students must successfully complete all courses and work placement requirements.

Delivery Methods

Classroom Delivery

  • Lectures
  • Group work
  • Discussions
  • Case studies
  • Activities
  • Directed assignments
  • Readings followed by participation in the form of discussion, response to others’ questions and comments, response to instructor’s questions and comments, analyzing, and giving feedback.
  • Viewing and critiquing/assessment of assigned multi-media/video
  • The instructor will direct students

Online Delivery (combined delivery)

Course work can be offered through distance education (online) The education delivery for the program utilizes a range of methods. Course delivery may include Asynchronous instruction

  • Pre-recorded lectures
  • Microsoft PowerPoint presentations with or without voice-over
  • Forums and discussion boards
  • Email communication
  • Google Drive and similar collaborative tools

And synchronous instruction

  • Streaming video platforms
  • Live online interactions with the instructor, individually or course-wide
  • Web conferencing
  • Telephone availability
  • Virtual office hours
  • Email communication
  • The instructor will direct/advise.

Disclaimer: This program has been approved by the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education and Skills Training.

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