Hospitality Management Diploma with Coop

This program is offered in collaboration with the ‘American Hotel & Lodging Educational Institute”. Widely recognized as the preeminent leader in hospitality certification, the American Hotel & Lodging Educational Institute (AHLEI) certifies hospitality professionals in all facets of the hospitality, hotel and tourism industry.

The 12 course program is provided via classroom, computer assisted learning, tutoring and applicable activities (i.e. guest speakers, field trips). The program allows a maximum of 30 students per class. The curriculum and training methodology ensures graduates acquire the knowledge, skills and fundamental experience needed work successfully in a range of hospitality/ tourism careers.

The program also includes a coop work experience: 960 hrs.

Upon Completing All the Requirements for Graduation Students will Receive Two Diplomas:

  • Hospitality Management Diploma from the College.
  • Hospitality Managment Diploma from the American Hotel & Lodging Association (AH&LA)
  • Certificate of Specialization for Rooms Division from the American Hotel & Lodging Association (AH&LA)

Career Opportunities

Graduates of this program will be prepared for a variety hospitality / tourism positions in a broad range of settings: for example, hotels, motels, resorts, restaurants, casinos, convention centres and cruise ships, tourism services and so forth.

Sample positions:

  • Assistant Manager, hotel
  • Bed and Breakfast Assistant
  • Front Desk Manager / Assistant
  • Guest-house Assistant
  • Hotel Worker
  • Reservations Manager
  • Seasonal Resort Worker
  • Ski Resort Worker
  • Tourist Home Assistant

Admission Requirements

  • Grade 12 / GED or mature student status
  • Applicants must demonstrate English proficiency through prior education in English at
    grade 10 level or higher or through an English language assessment test (IELTS 6 or
    equivalent).

Required Textbooks

Text books used are outlined in the course outlines/ documentation.

Materials / Equipmen

No special materials/ equipment are needed for the in-class program. For online, students must have a computer; good broadband, webcam, and audio.

Program Duration

  • The 12 courses which make up course work total 960 hrs / 48 weeks (FT).
  • The coop work experience is 960 hrs / 48 weeks (FT)

Program total: 1920 hours

Homework Hours

  • Approximately 5-10 hours per week FT.

Delivery Methods

  • Classroom and combined delivery(Online courses with co-op in person)

Learning Objectives/Outcomes

At the end of this program students will be able to demonstrate a knowledge of management operations in the hospitality industry; including computer applications, financial management, room division management, food and beverage management, marketing and sales.

These goals will be achieved through the courses that prepare graduates to meet general learning outcomes for the program (with more depth than the diploma program).

Graduates will be able to:

  • Demonstrate the knowledge and foundation skills to work as a hospitality, service industry professional.
  • Explain customer service and solutions that anticipate, as well as organizational expectations, standards and objectives.
  • Demonstrate knowledge and skills for marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
  • Explain business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
  • Explain relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
  • Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
  • Explain how to keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance.
  • Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
  • Explain how to respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.

Methodology

Classroom delivery:

  • Lectures
  • Group work
  • Discussions
  • Case studies
  • Directed assignments
  • Readings followed by participation in the form of discussion, response to others’ questions and comments, response to instructor’s questions and comments, analyzing and giving feedback.
  • Viewing and critiquing/assessment of assigned multi-media/video
  • The instructor will direct students

Combined delivery:

  • Pre-recorded lectures
  • Microsoft PowerPoint presentations with or without voice-over
  • Forums and discussion boards
  • Email communication
  • Google Drive and similar collaborative tools And synchronous instruction:
  • Streaming video platforms
  • Live online interactions with the instructor, individually or course-wide
  • Web conferencing
  • Telephone availability
  • Virtual office hours
  • Email communication
  • The instructor will direct students.

Student Progress/ Assessment Methods

Formative assessments are used throughout the courses (related activities, quizzes etc.). Class Assignments and Participation will be determined by the Hospitality Instructor and may include interim tests, presentations, case study reports, individual (or group) projects, etc. A meaningful written progress report will be provided to the student by the 30% point of their program.

Students will be required to pass an external exam (must achieve a pass of at least 70%) administered by the American Hotel & Lodging Association (AH&LA).

Students will be required to complete at least 50% in each course to be eligible for an Insignia College Diploma.

Attendance Expectations

Classroom delivery – clock hours are tracked and recorded

Combined learning: Attendance for the course is based on evidence of keeping up with the course materials and instructor’s directions, participating in ongoing discussion posts, and submission of all required criteria used for evaluation.

Attendance is tracked two ways – the first is (clock hours) via online attendance (i.e. zoom).

As part of the delivery methodology students are also required to participate in independent learning activities – for example readings with questions, viewing relevant video with assessments and so on. Teachers estimate the number of hours these sorts of activities would take and credit the time to the clock hours. The instructor and administration keep a record.

Dress Expectations (if applicable)

No special uniforms are required. Students are expected to dress in clean, conservative, and generally casual attire.

Online – NA

Graduation Requirements

Student must complete each course. Students will be required to pass an external exam (achieving at least 70%) administered by the American Hotel & Lodging Association (AH&LA).

Students will be required to complete at least 50% in each course to be eligible for an Insignia College Diploma.

No letter grade is provided for the courses or program. Transcripts indicate ‘pass’ for courses.

Program Organization

Also see: Course outlines.
  • There are no prerequisites for the courses.

Each cohort of students will ideally first complete the course, “100 The Lodging and Food Service Industry” and can then enter the program at the beginning of any course in the program. Alternatively they can start at the beginning of any course.

  • Courses start as per Academic schedule.
  • Each course contains 20 hours a week of instruction (4 weeks/ 80 hours) with the final week of the allocated for content review, assignments, activities (i.e. field visits) and preparation for the final exam of the course.
Sr No. Name of Course/Subject # of Hours
  12 courses: Each course 80 hours = 960 hours
1 The Lodging and Food Service Industry 80
2 Supervision in the Hospitality Industry 80
3 Convention Management and Service 80
4 Leadership and Management in the Hospitality Industry Management 80
5 Managing Front Office Operations 80
6 Managing Housekeeping Operations 80
7 Managing Hospitality Human Resources 80
8 Hospitality sales and marketing 80
9 Hospitality Facilities Management and Design 80
10 Security and Loss Prevention Management 80
11 Managing Service in Food and Beverage Operations            
12 Hotel and Restaurant Accounting 80
    960
  Work experience Total 1920
hours

Tuition Fee

Application Fee
$250.00
Due to Covid-19 application fee is waived until further notice.
Course Materials Fee
$1000.00
Tuition Fee
$12,960.00
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