Hospitality Management Diploma

The hospitality management Diploma in Surrey BC is offered as a full or part time equivalent in collaboration with the American Hotel & Lodging Educational Institute (AHLEI). Widely recognized as the preeminent leader in hospitality certification, AHLEI certifies hospitality professionals in all facets of the hospitality, hotel and tourism industry. Insignia College offers 1 year diploma in Hospitality Management in Surrey BC, Canada.The twelve (12) course hospitality diploma program is provided via classroom, computer assisted learning, tutoring and activities such as guest speakers and field trips.The curriculum and practical training methodology provide the basic foundation and a comprehensive overview to ensure graduates acquire the knowledge and skills and a practical experience needed to work in a supervisory and management trainee position in various operational areas of a full service hotel and in a range of hospitality and tourism careers.

A career in the Hospitality and Tourism Industry in Canada

Graduates of this hospitality diploma program from Insignia College Surrey BC, will be prepared for a variety hospitality / tourism positions in a broad range of settings: for example, hotels, motels, resorts, restaurants, casinos, convention centres and cruise ships, tourism services and so forth.

Sample positions  :

  •     assistant manager, hotel
  •     bed and breakfast assistant
  •     front desk manager / assistant
  •     guest-house assistant
  •     hotel worker
  •     reservations manager
  •     seasonal resort worker
  •     ski resort  worker
  •     tourist home assistant

Insignia College Admission Requirements


Grade 12 / GED or mature student status


Evidence of IELTS 5.5 or equivalent; [evidence can include an IELTS evaluation, or similar testing assessment to the level which can be closely deemed as equivalence (i.e., TOEFL IBT)] or the student can take the College’s language proficiency exam.


English Language Equivalency Chart:

IELTS – 6.0
TOIEC Listening & Reading – 485
EF SET – 60
TOEFL – iBT 94
Cambridge – FCE pass
CEFR – 82
ILR – 2
ACTFL – Advanced Mid
CLB – 8

Course Content

100 The Lodging and Food Service Industry

This course is designed to prepare students for careers in hospitality by presenting and
describing career opportunities in hospitality management businesses including hotels, restaurants, institutions, private clubs, casinos, consulting firms, travel agencies and cruise ships.

250 Supervision in the Hospitality Industry

This course introduces students to the supervisory skills needed to succeed in a hospitality career. Students learn procedures for managing conflict and motivation including a discussion of on boarding, new information on the role of technology and social media for recruiting and checking references, new information on the costs and benefits of training and technology use for employee scheduling, including scheduling software and company intranets.

478 Convention Management and Service

This course is an invaluable resource that enables students and hospitality professionals to stay current in the ever changing meetings and conventions industry. This course offers students practical insight into various types of meetings and conventions, the types of organizations that stage these events and the way to reach and sell to this important segment. Students learn in detail the various aspects of convention service and the ways to ensure an event flows smoothly.

304 Leadership and Management in the Hospitality Industry

Students learn the strategies to improve their leadership abilities and develop an understanding of high performance teams and employee empowerment. This course provides an understanding of diversity and cultural change. Practical information prepares future leaders to put quality management tools into action to enhance guest service and increase profitability while helping them achieve a personal satisfaction in their work lives.

333 Managing Front Office Operations

This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel from the reservations process to checkout and account settlement. The course examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Front office procedures and management are placed within the context of the overall operation of a hotel.

338 Managing Housekeeping Operations

This course provides students with housekeeping management principles applicable to the hospitality industry.

357 Managing Hospitality Human Resources

Students learn the skills required by hospitality professionals starting with employment laws and applications, job analysis and job design, recruiting, selection, managing and retaining qualified employees. Orientation and socialization, training and development, evaluating employee performance, compensation and benefits administration and labor unions are introduced together with turnover, discipline and exits.

472 Hospitality Sales and Marketing

This course provides students with accurate and authoritative information and a basic understanding of sales and marketing in the hospitality industry. Students are introduced to marketing strategies and examine the way these strategies are successfully implemented in marketing hospitality services and products. Students are provided with a clear understanding of internal marketing and sales and advertising, public relations and publicity.

281 Hospitality Facilities Management and Design

This course provides students with a basic understanding of hospitality facilities management. Students learn the ways to work effectively with facilities engineering and maintenance departments including designing for food and beverage provisioning, telecommunications systems and coordinating operations with renovation projects.

387 Security and Loss Prevention Management

This course examines the issues surrounding the need for individualized hotel security programs, examines security and safety equipment and procedures, discusses guest protection and internal security for asset protection, explores risk management and loss prevention issues and outlines the Workers Compensation Act and the Occupational Health and Safety Regulations applying to lodging properties.

349 Managing Service in Food and Beverage Operations

This course prepares students with the knowledge to oversee the provision of quality dining service and to meet the challenges facing professional managers. Students are introduced to responsible alcohol service, menu development, sanitation, safety, security, health, legal, labor and revenue control issues. Students are given an insight into the major market segments of onsite food and beverage operations.

261 Hotel and Restaurant Accounting

This course provides students with a clear view of the major changes taking place in the processing of financial information that characterizes Twenty First Century accounting. Students learn the professional business vocabulary and financial skills required in the hospitality industry. Because profits are essential to the survival and growth of any business, students understand the ways accounting provides information to owners and management to make prudent and intelligent business decisions.

Tuition Fee

Application Fee
Due to Covid-19 application fee is waived until further notice.
Course Materials Fee
Tuition Fee

Note: Tuition fee is same for domestic and international students.


The twelve (12) courses for the Hospitality Management Diploma (HMD) in Surrey BC are each eighty (80) hours long, totaling nine hundred and sixty (960) hours over forty eight (48) weeks full time or a part time equivalency.


Upon satisfying the hospitality diploma graduation requirements, students receive the:

  • Hospitality Management Diploma (HMD) from Insignia College, Surrey BC and the
  • Hospitality Management Diploma (HMD) from the American Hotel & Lodging Association (AH&LA), and the
  • Certificate of Specialization for Rooms Division from the American Hotel & Lodging Association (AH&LA).
Disclaimer: Insignia College's Hospitality Management Diploma was reviewed and approved by the registrar of the Private Training Institutions Branch (PTIB) of the Ministry of Post Secondary Education and Future Skills.
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