Refund Policy

Before program start date, institution receives a notice of withdrawal or provides a notice of dismissal

• No later than seven days after student signed the enrolment contract, and
• Before the program start date. 

100% of tuition and all related fees, other than application fee. Related fees include: administrative fees, application fees, assessment fees, and fees charged for textbooks or other course materials, and unused aircraft utilization fees.

• More than seven days after student signed the enrolment contract, and
• Before the program start date.

Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract.

After the program start date, the institution provides a notice of dismissal or receive a notice of withdrawal (applies to all programs):

• No later than seven days after the program start date, the institution provides a notice of dismissal or receives a notice of withdrawal

Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract.

After program start date, institution provides a notice of dismissal or receives a notice of withdrawal  (applies to all approved programs, other than solely-asynchronous distance-education-only programs):

• After the program start date, and up to and including 10% of instruction hours have been provided.

Institution may retain up to 10% of tuition paid or payable under a contract.

• After the program start date, and after more than 10% but before 30% of instruction hours have been provided.

Institution may retain up to 30% of tuition paid or payable under a contract.

• After the program start date, and after more than 30% but before 50% of instruction hours have been provided.

Institution may retain up to 50% of tuition paid or payable under a contract.

• After the program start date, and after more than 50% of instruction hours have been provided. 

No refund due

Student does not attend – “no-show” (applies to all students except those enrolled in a program delivered solely by asynchronous distance education):

• A student does not attend the first 30% of the program. 

Institution may retain up to 50% of the tuition paid under a contract.

Institution receives a refusal of study permit (applies to international students requiring a study permit):

• Before 30% of instruction hours would have been provided, had the student started the program on the later of the following:

a)      The program start date in the most recent Letter of Acceptance

b)      The program start date in the enrolment contract

• Student has not requested additional Letter(s) of Acceptance.

100% tuition and all related fees, other than application fee.

Before program start date, institution receives a notice of withdrawal:

• No later than seven days after student signed the enrolment contract, and
• Before the program start date. 

100% of tuition and all related fees, other than application fee. Related fees include: administrative fees, application fees, assessment fees, and fees charged for textbooks or other course materials, and aircraft utilization fees.

• More than seven days after student signed the enrolment contract, and
• Before the program start date.

Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract.

After program start date, institution provides a notice of dismissal or receives a notice of withdrawal (applies to only approved solely-asynchronous distance-education-only programs):

• No later than seven days after the program start date

Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract.

• Student has completed no more than 10% of the program

Institution may retain up to 10% of tuition paid or payable under a contract.

• Student has completed no more than 10% but less than 30% of the program

Institution may retain up to 30% of the tuition paid or payable under a contract.

• Student has completed more than 30% but less than 50% of the program

Institution may retain up to 50% of tuition paid or payable under a contract.

• Student has completed 50% or more of the program

No refund due

Student enrolled in a program without having met the admission requirements for the program

• If the student did not misrepresent the student’s knowledge or skills when applying for admission and the registrar orders the institution to refund tuition and fees.

100% tuition and all related fees, including application fees

Institution does not provide a work experience

• The institution fails to provide the work experience within 30 days of the contract end date, unless the registrar determines the institution was prevented from doing so by circumstances beyond its control.

100% tuition and all related fees, other than application fees

Refund of Aircraft Utilization Fees

The institution must refund unused aircraft utilization fees paid by or on behalf of a student if any of the following apply:

• Student provides notice of withdrawal

• Institution provides notice of dismissal

• Student completes the program

• Student does not attend any of the first 30% of the hours of instruction of the program

Programs that do not require approval – programs that have tuition of $4,000 or more and that are not solely provided through distance education:

• The student does not attend the program, and

• The institution receives from the student a notice of withdrawal or a copy of refusal of a study permit no later than 30 days after the later of:

a) the start date of the program in the most recent Letter of Acceptance

b) the start date of the program in the enrolment contract

100% tuition and all related fees, other than application fees